Refund policy

**Cancellation Policy**

At OG Prints, every order is made-to-order with love, care, and your personal choice in mind. As a print-on-demand business, we follow a strict no-cancellation policy once an order has been placed and confirmed.

🚫 No Cancellation After Order Confirmation

Once your order is successfully placed and payment is confirmed, it enters our production queue immediately. Since each product is custom-printed especially for you, cancellation requests will not be accepted under any circumstances.

🔄 Why We Have This Policy

• Each poster is printed individually on demand — we do not hold ready stock.

• Printing starts shortly after the order is placed, so cancellation is not possible without waste and loss.

• This helps us maintain affordable pricing and offer unique designs.

**Refund and Return Policy**

**Returns:**

We understand that sometimes you may change your mind about a product, but unfortunately, we do not accept returns for the following reasons:

1. Change of mind or personal preferences.

2. Accidental orders.

3. Incompatibility issues.

4. Customized or personalized items.

**Refunds:**

We offer refunds for customers who receive products that are mismatched or damaged, subject to the following conditions:

1. To be eligible for a refund, customers must submit a verifiable unboxing video from receiving it to the end within 24 hours of receiving the product

2. The unboxing video must clearly show the product's condition, highlighting any damage or discrepancies.

3. Customers should send the unboxing video to ogprimts0@gmail.com for our team to review.

4. If Customer didn't take the order or cancelled the order at the time of delivery or by any means they won't accept the order at the timer of delivery then we don't provide refund.

**Refund Process:**

1. Upon receiving the unboxing video, our support team will review the footage to verify the reported issues.

2. If the claim is approved, we will initiate the refund process.

3. Refunds will be issued to the original payment method used during the purchase.

4. Please allow 5 business days for the refund to reflect in your account.

**Replacements:**

In the case of damaged or mismatched products, we also offer the option for replacements. The process for requesting a replacement is the same as outlined for refunds.

**Conditions for Refund/Replacement:**

1. The unboxing video is a mandatory requirement for all refund or replacement claims.

2. Claims must be submitted within 24 hours of the product's delivery.

3. Claims submitted without the required unboxing video will not be considered.

**Contact Information:**

If you have any questions or need assistance with the refund or return process, please contact our support team at ogprimts0@gmail.com.

Please note that this Refund and Return Policy is subject to change without notice. It is the responsibility of the customer to review the policy before making a purchase. Thank you for choosing ogprints.shop.